1. WHO ARE WE?
This website (“Site”) is operated by HOUSE OF PRIDE LTD, a company registered in England and Wales under registration number 12265490 (“HOUSE OF PRIDE”, “we”, “us” and/or “our”), and has been created to provide information about our company and its community marketplace for activities and experiences (the “Services”) to our users and visitors (“you”, “your”). Our registered address is 20-22 Wenlock Road, London, England, N1 7GU. You can contact us as indicated under the “Contact” section below.
When you interact with us through the Site or the Services, we may collect Personal Data and other information from you, as further described below.
3. INFORMATION WE COLLECT
We collect the following Personal Data about you:
Personal Data that You Provide Through the Site:
For example, we collect contact information, location, payment information, and other information that you provide to us.
Any information regarding sexual orientation, race, ethnicity, religion, disability, gender, gender identity, socio-economic status, or any other protected class is given by you voluntarily and data is always anonymised (see ‘Aggregated Data’ below) at which point it no longer becomes Personal Data. We will never share information we collect pertaining to your Personal Data.
Non-Identifiable or Aggregated Data:
When you interact with HOUSE OF PRIDE through the Site, Services, or third parties, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. HOUSE OF PRIDE may store such information itself or such information may be included in databases owned and maintained by HOUSE OF PRIDE affiliates, agents or service providers. This Site may use such information and pool it with other information to track, for example, the total number of visitors to our Site, the number of visitors to each page of our Site, the domain names of our visitors’ Internet service providers, and how our users use and interact with the HOUSE OF PRIDE Services.
Also, in an ongoing effort to better understand and serve the users of the Services, HOUSE OF PRIDE often conducts research on its customer demographics, interests and behaviour based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis. HOUSE OF PRIDE may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. HOUSE OF PRIDE may also disclose aggregated member or user statistics in order to describe our Services to current and prospective business partners, to the general public via the Site and other HOUSE OF PRIDE social media accounts, and to other third parties for lawful purposes.
We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) to provide the Services, complete your transactions, and administer your inquiries.
Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip/postal code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other Non-Identifying Information (for example, your viewing preferences). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other HOUSE OF PRIDE Users (visitors to the Site, users of the Site, members, membership applicants, event attendees, those on our mailing list, those who have taken our surveys through our Site or other third party Sites, etc.) to attempt to provide you with a better experience, to improve the quality and value of the Service and to analyze and understand how our Site and Services are used.
Personal details you choose to give when corresponding with us by phone or e-mail, participating in user/customer/member surveys or otherwise visiting and interacting with this Site or any other websites we operate, and Personal Data that you provide to us when you visit one of our clubs, events, or other premises.
We use your Personal Data to:
To acknowledge, confirm and deal with your membership application (and where necessary put you on our waiting list). Such use of your data is necessary in order to implement your request to become a member.
Where you are a member, provide you with membership services, administer your membership account and contact you regarding your use of the services. Such use is necessary to respond to or implement your request and for the performance of the contract between you and us.
To contact you in connection with user/customer/member surveys and use any information you choose to submit in response, provided that you gave us your consent to being contacted in this way at the time you provided us with the personal data.
HOUSE OF PRIDE and our affiliated businesses may provide you, or permit selected third party service providers to provide you, with information about goods or services, events and other promotions we feel may interest you as a member or membership applicant. We (or such third party providers) will contact you by email only with your consent, which was given at the time you provided us with the Personal Data.
As necessary for certain legitimate business interests, which include the following:
where we are asked to deal with any enquiries or complaints you make.
to administer our Site, to better understand how visitors interact with our websites and ensure that our Site is presented in the most effective manner for you and for your computer/device.
to conduct analytics to inform our marketing strategy and that of our Affiliated Businesses and enable us and our Affiliated Businesses to enhance and personalise the experience we offer to our members, customers and our communications, including by creating customer or member profiles to enable personalised direct marketing communications.
to provide postal communications which we think will be of interest to you.
if you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing.
to share personal data among our affiliated businesses for administrative purposes, for providing membership services and in relation to our sales and marketing activities.
we may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, including sharing it with our current and prospective members, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on demographics, interests and behavior.
for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site, network and information systems secure.
to (a) comply with legal obligations, (b) respond to requests from competent authorities; (c) protect our operations or those of any of our affiliated businesses; (d) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and (e) enforcing or defending legal rights, or preventing damage.
We may use your personal data for other purposes which you have consented to at the time of providing your data.
4. COOKIES AND LOG DATA
Log Data: When you visit our Site, our servers record information (“log data”), including information that your browser automatically sends whenever you visit the Site. This log data includes your Internet Protocol (“IP”) address (from which we understand the country you are connecting from at the time you visit the Site), browser type and settings, the date and time of your request.
5. OUR USE OF YOUR PERSONAL DATA AND OTHER INFORMATION
6. PERSONAL DATA RETENTION
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.
7. OUR DISCLOSURE OF YOUR PERSONAL DATA AND OTHER INFORMATION
HOUSE OF PRIDE is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.
Agents, Consultants and Related Third Parties: HOUSE OF PRIDE, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function. Any credit/debit card payments and other payments you make through our Site will be processed by our third party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.
Legal Requirements: HOUSE OF PRIDE may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of HOUSE OF PRIDE, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
8. YOUR CHOICES
You can use parts of the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Services.
9. TRANSFER OF DATA ABROAD
Your personally identifiable information is collected, used, transferred to, processed and stored on HOUSE OF PRIDE servers. Your Personal Data will be transferred to and stored in countries other than the country in which the information was originally collected, including the United States and other destinations outside the European Economic Area (“EEA”), to our service providers and affiliated businesses for the purposes described above. It may be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of CRM services, marketing campaigns, and support services on our behalf.
Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in the United Kingdom or EEA. Where we transfer your personal data to countries outside of the EEA we will take all steps to ensure that your personal data will continue to be protected. We will implement appropriate safeguards for the transfer of personal data to our service providers in accordance with the applicable law, such as relying on our service providers’ Privacy Shield certification or implementing standard contractual clauses for data transfers.
Our collection and use of your Personal Data and personal information is subject to EU laws related to privacy and use of Personal Data and information. These laws, including what is determined to be “Personal Data and/or information,” are different and may be less protective than those applicable to you in your country of residence.
By accepting the terms of this policy you acknowledge, agree and consent to (1) the transfer, storage, and processing or Personal Data and personal information on servers located outside of the country where you reside, (2) our collection and use of your Personal Data and personal information as described herein and in accordance with the laws of the EU that may be different and may be less protective than those in your country and (3) that you are taking a risk by using the Site and Services.
We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Policy. All information you provide to us is stored manually in our databases or electronically on our servers. Any payment transactions will be encrypted.
Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our Site or Apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
12. OTHER WEB SITES AND SERVICES
HOUSE OF PRIDE takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However no Internet, email or other electronic transmission is ever fully secure or error free, so you should take special care in deciding what information you send to us in this way.
15. CONTACTING HOUSE OF PRIDE
16. YOUR RIGHTS
You have certain rights with how your Personal Data is processed which are described below. In some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may be Personal Data, for example, if we need to verify your identity or the nature of your request. In such situations, however, we will still respond to let you know of our decision.
Right to be informed - You have the right to know how your data is being processed
Right of Access - you have the right to access and request copies of your data that’s being collected
Right of Rectification - You have the right to modify or update your Personal Data if incorrect data is being used
Right to Erasure - You have the right to delete any Personal Data that has been collected
Right to Restriction - You have the right to prevent a company from processing certain types of Personal Data
Right to Data Portability - You have the right to access your personal data and transfer it between controllers
Right to Object - You have the right to withdraw consent to the processing of your data for public interest, marketing or research
Right to Reject Automated Decisions - You have the right to object to your data being processed by automatic systems